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FAQ & STORE POLICIES

CUSTOM ORDERS

Do you take custom request orders?

- Yes! This Is Intentional runs solely off custom orders and always has open commissions for new, individual orders

- Custom orders must be requested at least two weeks in advance

- Please describe in detail what it is you'd like customized

- Click HERE to book an in-person meeting with Sumo The Artist to discuss your custom Intentions vision! THIS IS A MANDATORY STEP IN ORDER TO BOOK SUMO FOR YOUR CUSTOMS! *Attempting to discuss custom orders via Direct Message on any social media platform is STRICTLY PROHIBITED. Business is only conducted through my website.

CUSTOMER CARE

How long does shipping take?

- Your custom Intentions will ship 6 to 12 business days from ordering

- Your tracking number will be sent along with your order confirmation email

- Items shipped USPS Priority Mail; Holidays may cause delays; International orders follow security and customs regulations

REFUND / RETURN POLICY

Am I able to return my Custom Intentions?​

 

- This Is Intentional has a No Refund/No Return policy

- ANY & ALL DEPOSITS FOR CUSTOM ORDERS ARE NON-REFUNDABLE

- All orders are 1 of 1 pieces and are made with great attention to detail, in hopes and assurance that the customer is ordering exactly what they have in mind

- This Is Intentional has no history of negative customer feedback or customer returns or refunds

- ALL ORDERS FINAL SALE

PAYMENT METHODS

What forms of payment do you accept?

- Credit / Debit Cards

- PayPal, Cashapp, Venmo

- Offline Payments